South Beach Classics Ted Vernon Robin Vernon Reality of reality TV not what it seems like. Miami Florida

With over 360 very old cars sometimes things fall through the cracks, I am sorry about your experience with the bug you wanted for your daughter, I do not recall your visit so not sure if you dealt with me. As far as violence in our workplace, we have zero tolerance for any such behavior and I can assure you that if I had heard of any such behavior I would have not tolerated it for one second. I agree with you such behavior deserves zero tolerance. I hope that when you are back in Miami you give us another chance. I have a new general manager who has improved our service. Sincerely Ted

Out of this world visit to South Beach Classics. Not sure how this business is holding on. It looks run down. Dirty. Nobody to help out. And in the actual showroom Mrs Vernon was screaming about her husband. Insulting. Threatening. I had never seen such a display of personal problems in a place of business. The few people there just left. This type of public hysteria shows a lack of professionalism. 

I also had an issue buying a car from this dealer.During my trip to Miami I bought a car from this dealer and wanted to have it shipped back home.

If the place is nice to visit and if Ted Vernon was the character we would expect I was surprised by the rudeness of his wife. While at the dealership, we could clearly hear her say to her male employee who had helped us out to say she was not here so she would not have to come out of her office to say hi (the office door was open and we were standing in front of it). It can be understandable that she is busy but she could have been quiet and have the employee come up with a simple excuse. Fame brings fans. No fame without them!

Then, the torture started! After my prompt payment I expected a fast shipping. But that did not happen and I made countless calls to Robin Vernon to figure out why.  It was hard to reach her since she does not seem to be at the office very often. Then, it was impossible to get a clear answer. You'd think she would try and help and be sorry for the situation but not at all. She was rude and tried to make me feel I was the one who had to be patient. She probably thinks she can turn any situation by sweet voicing a guy and calling him honey, but when that does not work... she gets nasty! I think I was patient enough. It took more than 90 days!  And since then the car is nothing but trouble. I now feel it was over priced. I know it was sold "as is" so there is nothing that can be done. And anyway I don't think I would want to deal with her on any matter ever again and I will deal with my local network to bring it back into shape. 

To start: I have never spoken to or been withing 20 miles of this place.

But I have seen this type of communication problem many times at various dealerships I have worked in.

The dealer (and salesman are the same in this case) doesn't want you to see what is or was wrong with the car as that will put you off. Extra big gulp of that with Classic cars is the perception that if thats wrong what else is wrong?

So he tries to save his sale by getting a deposit so you will have to come back.

Because he has no freaking Idea why the battery is dead (or whatever else) he can't commit to a "Be Back" time. Be back is acctually a common tecnical term in auto sales.

Because you are the detail oriented person you are you want an exact time to return, something he has no idea how to predict.

The way a salesman that was on his toes would handle it is to say How about tomorrow at 4 (for example) Then ask for your number if the car sells before then.

So not defending the dealer, just pointing out the salesman miss-read the situation and dropped the ball.