JC Penney Appliance rip off! Do NOT buy an appliance from JCP!! Nationwide

I purchased a GE washer and dryer from JC Penney which they delivered and installed on May 3, 2017. The washer worked fine until about mid June, at which time I began calling their appliance dept. for service. On June 26, 2017 I was told that their contracted service person would be at my home on June 30th between 12-5...at 5:15 no one had shown up or called so I sat on hold for 1/2 hour AGAIN w/JCP who gave me the service company's #, called them the following morning to be told that they don't service my area...called JCP again, transferred to GE and wasted another hour of my life on hold, being transferred, telling the same thing to several different people only to be told that I'd be contacted by a "locator" within 48 hours-never happened. On July 31, 2017 I spent HOURS on the phone again holding, being transferred around and finally being told that they'd get service scheduled-when I asked for details of service company it was the same as first time, who I have told them numerous times DOES NOT SERVICE MY AREA!! 

After holding some more the girl I was speaking with became VERY rude, raised her voice at which time I insisted on speaking with a supervisor. I was transferred to an "advocate" who I had to again repeat the same info I've told 100 times to and requested that they call my # but of course that didn't happen...they called my mother's #, I called back and of course have only gotten voicemail; that was yesterday. The service person was supposed to be here today and call ahead, no one has called, no one has shown. I have tried now 2 times to call my "advocate" to no avail, as well as the other person at GE...left voicemails, no call back...at this time today I've left 2 voicemails, and am now on hold w/JCP waiting on a "specialist" for 23 minutes. 

JC Penney does not stand behind their products, the warranty is certainly good on a washing machine that I've had for 3 months that hasn't worked correctly since a month after I bought it! They have NO customer service, and just give customers the run around to try and get out of repairing their products! At this point I am investigating some type of suit against them, and judging by the HUNDREDS of consumer complaints online a class action shouldn't be that difficult!