Report: #1279150

Complaint Review: HotWire - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Sat, January 09, 2016
Updated: Mon, January 11, 2016
Reported By: Erick — São Paulo Brazil

Author Not Confirmed

Why?

HotWire Internet USA

Phone: (415)-343-8400
Web: hotwire.com
Category: Hotel

HotWire hotwire.com mislead downgraded dishonest San Francisco Internet

*Author of original report: they don't care

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I bidded for a 2 1/2 star hotel and was downgraded to an inferior motel upon the booking payment. As advertised on the site the 2 1/2 star hotels are : Hollyday Express, La Quinta, Best Western, Ramada and others ( see picture attached) I was given a 2 star hotel upon payment - Super 8, wich is not even a hotel but a motel.

Report Attachments:

This report was posted on Ripoff Report on 01/09/2016 06:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwire/internet/hotwire-hotwirecom-mislead-downgraded-dishonest-san-francisco-internet-1279150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

0Consumer

0Employee/Owner

#1 Author of original report

they don't care

AUTHOR: - ()

SUBMITTED: Monday, January 11, 2016

POSTED: Monday, January 11, 2016

I wrote 2 emails and they refuse to recognize or address the problem.

my second email

Thank you for your response Sir, but it still does not address the fact that Hotwire booked an inferior category upon payment and was misleading. Again I booked a 2.5 star then I got a 2 star, which are totally different hotel chains as shown on the site. Pictures go attached to clarify my point. Issue still not solved, I hope you do as requested as I'm already taking this complaint to customer defense associations in California and in the USA .
Hope to hear from you soon.

their response

Dear Erick,

Thank you for contacting Hotwire Customer Care regarding your reservation with the Super 8 Los Angeles / Culver City Area in California, scheduled for check in on February 10, 2016, Hotwire itinerary 6942076425. I understand you got a 2 star hotel. I would be willing to provide information regarding your concern.

I understand you have observed a different star rating for the Super 8 Los Angeles / Culver City Area than the star rating listed on the Hotwire site. While there is no standard star ratings system in the US, we work hard to offer clear and accurate star ratings. Hotwire starts with Expedia star ratings, and then adjusts each hotel based on our customer's feedback. This helps to ensure our star ratings reflect our customers’ recent experience. I can assure you Hotwire is confident the star rating for this hotel is accurate.

If we can be of further assistance, please feel free to reply to this e-mail or call us directly at 1-866-468-9473. Thank you for choosing Hotwire.

Sincerely,

Sky M.

Hotwire Customer Care

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