Enterprise rental car services overcharges bill in West Mifflin Pennsylvania

To anyone that's renting a vehicle at this location and renting a vehicle period, always attempt to return the vehicle during business hours. Regardless of what the manager or staff informs you to do. It's contrary but it's protecting yourself . Disregard the dropbox where the rental vehicle's car keys are returned. Always attempt to get a receipt for a timestamp of your rental vehicle return.

I was overcharged due to an error on Enterprise's part of checking the vehicle in on the wrong date . The manager's response was to doubt that the company made a mistake. I legitimately returned the vehicle at the time I intended and returned it at the time agreed to and followed exactly what the Enterprise's representative directed me to do. I asked the representative at the time before checking the rental vehicle out , whether a receipt was necessary at the time of return. The person stated it was not. Big mistake in trusting in that.

The moral is, get one anyway. Whether it was incompetency , being misinformed about the correct procedure to use on the job or whatever the case was, the customer somehow , someway should be able to rely on a professional business to get it done right. Get it done right and get the product with satisfactory service. The representative that indicated no receipt was necessary happened to be a management trainee at the time . Being that this person is liable for what they communicate to the customers, the manager of the establishment should have but appeared to make no investigation behind this rep's work.

The manager just strictly went by what wasn't perceived to be error in their records. They had the correct information in their records according to them and I had nothing to challenge it with other than my verbal dispute over it at the time. Their word against mine in a way. I know I shot myself in the foot by not getting evidence to prove my case and even with a witness being there on the scene to observe the rental vehicle being returned, the witness expressed the impossibility to appear in court which would have likely strenthen the case.

In which, it is the prerogative of the witness for participating in this matter, it is of their own actions and I won't be going into reasons of them going or not going forward. This is inessential as it was pointed out what the first biggest mistake was out of this whole ordeal. So once again , to everyone that it concerns, always attempt to return the rental vehicle during business hours or in any form or fashion where a timestamped receipt of return can be provided. At the very least, make an effort to contact the business the next day of their hours of operation to confirm the final bill. I will not even say to avoid Enterprise or any business like such, but upon doing business , you the patron, should always surpass any policy or protocol that states certain documentation isn't necessary or even states that it cannot be given.