More information needed

The information provided by the alleged consumer's complaint is not sufficient for us to formulate a proper response.

The complaint contains merely inflammatory legal conclusions and is completely devoid of any examples of specific fact or any identifying information that would allow us to determine who this alleged consumer is or what the basis for their claim is. In order to give a meaningful response to any consumer's claim, at a minimum we need to be able to examine the alleged customer's file, see what kind of product or services they had contracted for and determine if all charges were made in accordance with the existing contracts.

Contrary to the consumer's claims, the company does not illegally charge or fraudulently rip anyone off. Furthermore, the company does not continue to charge a customer, if they stop using its products and/or services and cancel their account. Assuming for the sake of argument that this is an actual customer's complaint, and is not simply a mean spirited attempt by a competitor to anonymously damage our reputation, the customer most likely had a monthly service account that they did not properly cancel. The Terms of Use for our monthly broadcast accounts are located at http://www.expeditesimplicity.com/terms.php. Every customer is required to read and agree to these Terms of Use before submitting their order and again before accessing their account for the first time. Every customer is also required to read and accept the Terms of Use, before accessing their account after an update to the Terms of Use. As you can see the Terms of Use provide as follows:
Costs of Services:
• You agree to pay us a set monthly fee for the right to broadcast up to a specific maximum number of prepaid emails per month using the Services. The maximum number of prepaid emails you are allowed to send and the monthly cost for the Services was disclosed to you on the pricing page of our website and then selected by you when you registered for the Services. Your monthly fee will be automatically charged to your account and paid by you, in advance, until this Agreement is terminated and your account is canceled, regardless of List or account activity and/or use of the Services. You understand that an electronic record of your signup, including your acknowledgement of having read and agreed to be bound by this Agreement, was generated at the time of your signup.
Furthermore, the Terms of Use also provide:
Termination of this Agreement: We may terminate this Agreement at any time, with or without cause, and with or without notice. In the event that you would like to terminate this Agreement, you agree to send such notice of termination via email to cancellations@expeditesimplicity.com. Your termination of this Agreement will be effective upon the last day of the month in which Provider receives such notification and must be received by Provider at least five (5) days prior to your next month's renewal date. You agree that if your account is terminated prior to the expiration of the full term, you will not be entitled to any refund for the unused portion of the term.


In rare instances, it is possible that the company may make a mistake. When such a mistake is properly brought to the company's attention, it is corrected. (PLEASE NOTE - filing an anonymous complaint on an internet site does not properly notify the company of a potential error. Rather, notice of such an action may not ever be brought to the company's attention, does not provide us with sufficient information to determine what if any error may have occurred and, thus, makes it very difficult to correct.)