Report: PLIMUS - DiskInternals
Category: Computer Software
PLIMUS - DiskInternals Uneraser crashed laptop. Combative customer service. Had to wait 24 hours for any kind of reply from their so-called (but combative) 'help,' and yet, when I demanded a refund of my $39.95, they were writing back every 5 minutes fighting my demand. Doesn't that seem odd? This company has NOT heard the concept 'Satisfaction Guaranteed;' reality doesn't matter to them! Internet
*UPDATE *UPDATE ..DiskInternals.com and PLIMUS.com
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PLIMUS - DiskInternals
Fax:
Internet,
U.S.A.
Submitted: 11/20/2008 6:31:11 AM
Modified: 11/20/2008 7:15:24 AM
Flyingkilt
Talent, OregonStay away from PLIMUS.com and DiskInternals.com -- I have an M.B.A. in International Business, and this entity could be a study in how NOT to treat your customers. In their mind, the customer is always wrong, demonstrating their short-term thinking about how to stay in business. BOYCOTT THEM! The DiskInternals Uneraser program crashed my computer, and yet, they say it is MY FAULT! I had to wait 4 days to hear that from them. Is that customer service? When I had specific questions about how to operate their program, all they did was wait 24 hours and send a link to their so-called 'step-by-step' instructions, which did not address my questions. Now that I am asking for a refund, however, they are responding every 5 minutes jacking me around. Why do they NOT have time to help you when you need it, yet they have all the time in the world to be difficult when you want your money back? Avoid these people like the plague!
Flyingkilt
Talent, Oregon
U.S.A.
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Updates & Rebuttals:
- DiskInternals.com and PLIMUS.com Flyingkilt [11/20/2008 6:46:17 AM]
- DiskInternals.com and PLIMUS.com Flyingkilt [11/20/2008 7:06:08 AM]
DiskInternals.com and PLIMUS.com
Caveat emptor -- this entity firmly believes the buyer should beware, and they don't care who they trample to prove their point.
Unbelievable -- rather than the customer always being right -- they now say ' . . . we're right and you're wrong . . . ' and threaten criminal liability if I write a Rip-Off Report! Below is the email record of their responses to my comments to them. Is this goodwill? Let the public be the judge:
> you should listen and make improvements.
First of all, you should read the warranties and EULA carefully before to accept them, especially disclaimer of warranty.
> every review website, such as CNet, Rip-Off Report, and others, will get a posting
According to the EULA you've accepted, we're right and you're wrong, so this may entail criminal liability.
> How can you stay in business with such a NON-user-friendly program and support policy
Sorry, but you want much more than you've ordered.
DiskInternals.com and PLIMUS.com
After they threatened criminal liability if I filed a Rip-Off Report, I wrote back to their email address of help@diskinternals.com:
This business of threatening criminal liability does NOT hold water -- anyone knows that TRUTH is ALWAYS a defense against libel or slander, and you're just digging your own grave with what you say in these emails. Your responses are prima facie evidence of that truth. There are numerous hungry lawyers who would love nothing better than to begin a class-action lawsuit against your company, and if you read the burgeoning number of Rip-Off Reports already on file there on that website against your company, you will find numerous others coming out of the woodwork to jump on that legal bandwagon.
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